SHIPPING POLICY
Welcome to Henderson Candle Company's shipping policy! Here, we want to ensure that you are well-informed about our shipping methods, packaging, and costs. We believe in transparency and want to build trust with our customers, so you can feel confident in your purchase. All items are carefully inspected before packaging to ensure you are not receiving damaged/ineffective items.
If you have any questions about our shipping policy, please feel free to contact us. Your satisfaction is our top priority.
RETURN & EXCHANGE POLICY
IMPORTANT: Please double check your addresses - especially shipping address - before placing your order. Once your order is placed it is very difficult for us to make any changes.
At the Henderson Candle Co., all of our products are carefully inspected before they are shipped. Due to the nature of our products, candles cannot be returned or refunded.
However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.
If product arrives damaged, please email us at: Hendersoncandleco@yahoo.com
At Henderson Candle Company, we want you to be completely satisfied with your purchase. We aim to make the process simple and hassle-free. Please reach out to us if you have any questions or need assistance.